In the heart of Lisbon, where history and modernity meet, stands the Sheraton Lisboa Hotel & Spa. The hotel’s story is one of dedication to embodying the Marriott International culture and five core values. From welcoming, training, and recognizing associates to delivering exceptional service, and from developing innovative ideas to serving the community, these values guide every aspect of the hotel's operations – ensuring a legacy of excellence and integrity.

• Put People First: The hotel recognizes the unique goals and dreams of each associate, fostering an environment where communication is open and transparent, ensuring that every voice is heard and valued. Associates are encouraged to reflect on their working environment and express ideas and concerns with their leaders. The hotel’s culture is further enhanced by comprehensive training programs that help staff members identify their strengths and chart their career paths. 
• Pursue Excellence: Hospitality is the cornerstone of the Sheraton Lisboa, and every guest is welcomed into an environment designed to make them feel valued and appreciated. The team’s commitment to excellence has been noted as “a natural thing” by guests, and associates take pride in creating memorable experiences to make the hotel feel like a true home away from home.
• Embrace Change: This core value is at the core of Sheraton Lisboa's operating philosophy, which is achieved by empowering associates, embracing environmental responsibility, and setting new industry standards. The hotel introduced two key positions responsible for ensuring that hotel processes align with the highest standards of quality and environmental responsibility and reflect a deep commitment to innovation and sustainability, setting new industry standards and inspiring others to follow suit.
• Act With Integrity: Integrity is woven into the fabric of the associate experience. Management is committed to offering fair pay and comprehensive benefits. Excellence is recognized with hotel-specific awards and spot acknowledgments, and a full-property award gala honors the associate chosen as Employee of the Year.
• Serve Our World: Drawing inspiration from Marriott International’s annual Serve 360 report, the hotel releases a property-specific version to highlight efforts towards a more sustainable world. Their work focuses on minimizing environmental impact, prioritizing community engagement, and supporting social causes both within and beyond property walls. Many of these initiatives have been recognized and certified by Biosphere Sustainable, affirming alignment with 17 United Nations Sustainable Development Goals.
   

The Sheraton Lisboa Hotel & Spa stands as a testament to the core values that have made it a beacon of Marriott International’s culture.