In the last 24 years, Jessie Wang has virtually grown up at the Sheraton Chengdu Lido Hotel. She began her career there as a young housekeeping attendant in 2000. She learned all she could in the role and then as the years progressed, she took on roles with increasing responsibility, including lead housekeeper, housekeeping manager, vice executive housekeeper and finally her current role as Executive Housekeeper in 2015.

As leader of a large housekeeping team, Jessie puts her associates first by caring for their physical and mental well-being. She loves to jog and often brings along her housekeeping associates, too, to help build stamina. She also encourages her associates to join the “English Corner” to learn particular words related to hospitality. Improving their English skills helps them more easily help guests without the use of a translator.

Inspired by the Chinese saying, “When three people are walking together, there is always a teacher among them,” Jessie wanted to create a way that the housekeeping team could learn from each other. She created a five-star system to encourage housekeeping associates to share ideas on how to improve guest service and hotel operations. When an idea is implemented, Jessie rewards the associates with small tokens of appreciation.

Her commitment to caring for her associates was most evident after the associate locker room flooded in the hotel basement. As soon as she heard the basement was under water, Jessie rushed to the locker room with her raincoat and rain boots to retrieve associate items from lockers. Within an hour, Jessie had single-handedly moved associate belongings to safety. Though she was soaking wet and later came down with a fever, she doesn’t regret her actions, saying, “I just wanted my family to lose less. Nothing else matters.”

Jessie’s dedication to the hotel is unmatched — she is considered a living history map of the hotel because of her long tenure. She is always thinking of creative ways to support the hotel. While managing laundry for the hotel and its associates keeps Jessie and her team busy enough, Jesse reached out to three nearby companies to see if the hotel could manage their laundry demand, too. As a result, she was able to increase the department’s annual extra revenue to 10,000 yuan.