Debbie Marriott Harrison TakeCare Award of Excellence

The Renaissance Beijing Haidian Hotel places well-being at the very center of its operations and associate engagement. Since opening in May 2024, the hotel has approached TakeCare as a core philosophy that guides how associates and teams collaborate and support one another. Through thoughtful initiatives that promote all-around wellness, the hotel has created a healthy workplace for all associates.

At the Renaissance Beijing Haidian Hotel, a commitment to well-being is reinforced from day one. New hires are supported through a dual mentorship program designed to support professional development and personal wellbeing. This helps associates acclimate quickly and form relationships while building confidence and resilience from the start.

Recognizing the unique demands of shift-based hospitality work, hotel leaders developed the Hotel Health Energy Program to support associates throughout the day. The cafeteria offers tailored menus with high-protein options for early shifts and balanced meals designed for sustained energy for mid-day and night shifts. To further encourage healthy habits, the hotel offers exercise classes and associate activity rooms outfitted with treadmills and spin bikes.

Physical wellness is further supported by the Hotel Staff Health Mutual Assistance Alliance, a low-cost support network to connect associates with medical, fitness, and psychological care expertise. Program features include weekly online Q&A sessions, bi-weekly health salons, and health guidance to help address issues like insomnia and muscle strain.

The Renaissance also prioritizes mental and emotional wellness through its Mental Comfort Station Program. A dedicated space within the hotel offers stress-relief items and activities designed to help associates decompress, while the Warm Message Board encourages staff to share positive moments and words of encouragement.

Financial wellness is addressed by the Hotel Financial Empowerment Program, developed in partnership with a local bank. Associates can participate in workshops on salary management, money market tools, credit card usage, and retirement planning.

Together, these efforts have measurably improved associate and guest satisfaction. Associate satisfaction scores for personal development and leadership reached 97 and 92 percent, respectively. Additionally, guest satisfaction rose from 79.4 percent to 84.1 percent, which the property credits to increased associate engagement. Through a deep commitment to TakeCare within the associate experience, the Renaissance Beijing Haidian Hotel has built an associate-focused culture that translates directly into a stronger guest experience.