Our guests are our number one priority

If you would like to enjoy our Resort prior to check-in time, the bell stand can hold your luggage, and we suggest you pre-pack a separate day bag with all your essential items and attire.

During check-in, please confirm we have your email address on file to ensure you receive your e-folio after departure.

Please note that the following items are required for check-in:

*Person whose name is on the reservation must be present with their ID at check-in
*Any validation for special rates (AAA, AARP, etc.)
*Credit card or debit card

Bell stand can hold your luggage if you would like to stay past check-out time.

During peak departure times, valet service will be expedited on the drive and will be first-come, first-serve [call-down service will not be available].

We know your time is valuable, so a copy of your folio will be emailed directly to you after your stay. Folios will not be delivered to the Guest Room. To save you even more time, you may now check-out via text message, as well as on your in-room TV.

To check out with your cell phone, simply text the word “Checkout” followed by your room number to 55000.

To check out using the TV, select Checkout from the Main Menu screen.

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.

Anyone with any known symptoms of COVID-19 will not be allowed to work. STARS (employees) are required to be aware of and follow personal hygiene, and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

For Associates: All unvaccinated Associates will wear face coverings both indoors and outdoors.

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.

Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

*Important Information:

- Some exclusions may apply. May exclude certain resort properties, periods with special event restrictions and peak demand nights. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
- Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
- For group organizer questions on terms or conditions of group contacts, please contact the hotel.

Aquatic area attendants are dedicated to regular cycles of guest touch point sanitization.  

Cypress Springs Water Park

Want to guarantee your spot at the pool now? We are pleased to offer premium pool-side seating or private cabanas for rental. Our private cabanas provide extra shade and space, comfortable lounge areas, refrigerators and more!

Gone are the days of having to rush down to the pool early to hold your spot!

Reserve Your Space Today!