Specific Actions and Initiatives
The actions listed below are an overview of the specific protocols that have been implemented during this time. Each operating department has its own customized set of procedures and is built upon the guidance and consultation of infectious disease experts in the country. We will continue to refine and update our plan as our experts provide more information.
Public Spaces and Leisure Amenities
The frequency of cleaning and disinfecting by dedicated Hotel Associates will be increased in all public spaces with an emphasis on high-touch surfaces.
Front Desk/Arrival/Bell Services/Departure
- We will welcome guests upon arrival and provide hygiene and staff service guidance while at the hotel. We will encourage guests to utilize the Marriott Bonvoy app for mobile check in and communicate special requests through this technology. They will also ensure social distancing measures are followed throughout the property.
- Partitions have been installed at the front desk.
- Floor decals will provide six-foot social distancing intervals and delineators to properly space guests for line management.
- Paper folios and shared items (for example, pens) have been eliminated.
- Electrostatic disinfecting sprayers are being tested to sanitize all public areas.
- Key cards are sanitized after each use.
- Signage is posted to explain elevator capacity to adhere to social distancing procedures.
- Hotel Associates will wear appropriate Personal Protective Equipment (PPE) and the bell carts are sanitized after each use.
Pool Areas
Pool is opened from 10am to 730pm with 30 minute slot times available. There is a signup sheet available at the front desk for all guests to choose a convenient time. A max of 5 persons at one time.
- Public space attendants are dedicated to regular cycles of guest touch point sanitization.
- Lounge chairs are spaced out and/or removed from service to maintain social distance.
- Cloth chair cushions have been removed.
- Chaise lounge chairs are sanitized prior to and after each use.
- Signage is being used throughout pool area to remind guests to maintain social distancing protocols.
- Towels are available at the front desk and are sanitized by hospital-grade disinfectant.
Fitness Center
Fitness Center is open 6am to 8pm with 30 minute slot times available. There is a signup sheet available at the front desk for all guests to choose a convenient time. One person at a time unless in same family.
- Public space attendants are dedicated to regular cycles of sanitization.
- Capacity limits have been established to maintain social distancing between guests and usage of the equipment.
- There is signage throughout the facility to remind guests of the requirement to wipe down equipment after use and maintain social distancing.
- Electrostatic disinfecting sprayers are being tested to sanitize all areas in the fitness center.
Transportation
The shuttle is available 6am to 9pm to and from the airport only at this time. We can transport a max of 3 people to ensure there is proper distancing among all passengers.
- Drivers and parking booth attendants wear appropriate PPE.
- Seating arrangements and capacity adjustments have been implemented to limit capacity and allow for space between riders. For example, vans will be loaded from back to front and each guest will sit on the window seat on the left and right side skipping every other row. Guests will not be permitted in the front passenger seat.
- There is frequent sanitation of high-touch points before use and between each ride.
Guest Rooms
Housekeeping services are given every 5 days from the date of check in for all guest staying 6 or more nights.
We ask that you coordinate with the Front Desk for any additional items needed for your room and for any trash removal.
- Guest rooms are a place of respite for guests and they need to feel confident that the room is clean and a safe environment.
- Each room receives complimentary disinfectant wipes for guest use. Additional amenities are available by request.
- Non-essential amenities, such as non-disposable glass wear, have been removed from the room.
- There will be an increased frequency of filter replacements and HVAC system cleaning to filter out air contaminants and maximize fresh air exchange.
- All surfaces are thoroughly cleaned with hospital-grade disinfectants.
- "Upon request only" housekeeping service
- Hotel Associates are not permitted into the guest's room while a guest is present unless for emergency reasons. Face masks and gloves are made available to all Hotel Associates.
- Residence Inn/Element: For the safety of our guests, the hotel has placed all non-essential kitchen items, such as glass wear and utensils, in the dishwasher for sanitation.