Please arrive 15 minutes prior to your service to allow for check-in. Dressing room lockers are provided for personal items and can be held 30 minutes prior to treatment and 30 minutes post treatment. Away Spa is not responsible for lost, stolen or misplaced items. Your reservations require that we schedule spa Talent and hold appointment times just for you. As a courtesy and to avoid charges in full, we require 24 hours’ notice should you need to change or cancel your reservation. A deposit of 50% will be taken at time of booking to guarantee reservation. The remaining balance will be taken at time of check-out. Deposits are non-refundable for no-shows or same day cancellations, and 100% of the service will be charged. Late arrival will still result in full charge for your requested service, even though your actual treatment time may be reduced. We do add a 20% gratuity and 5% service charge to each service.