Frequently Asked Questions
The hotel is equipped with a purification system. The system of Puerto Vallarta’s drinking water has been certified as drinking water for 20 consecutive years; as a service for guests, bottles of water are available in each room.
Yes
Yes the voltage is compatible with that of the United States. 110 volts and offers high speed wireless internet service in all hotel rooms with extra charge.
Yes a passport is required to travel to other countries from Mexico. Also you must convert foreign money to the national currency.
Yes, American and Canadian dollars or any currency or foreign currency is not received in the consumption and spa centers. You can change your currency at the hotel reception.
Yes, we offer the option for an all-inclusive packet, furthermore we have other food options available that can be acquired at reception.
Taxis are available 24 hours, bellboys can be consulted regarding the prices.
Approximately 15 minutes by car (6 km.)
Thanks to the proximity of the hotel you can get to the center of Puerto Vallarta walking, for other tourist attractions there is a taxi service or a good bus service.
Membership to the Marina Vallarta and Vista Vallarta golf course is available, the golf concierge can make arrangements for you and we are only 10 minutes away by car. There are more golf courses 20 minutes away.
Yes. Baby sitters are available from $23 dollars an hour, pay more for a taxi after 10pm. Consult the Concierge.
For our customers convenience, the only option that has been established to pay for services, is with credit and / or debit card. An even more comfortable alternative is to open credit directly at reception and sea with credit card, debit card or cash deposit from the moment of your arrival. In the consumption and spa centers, cash payments are not accepted.
Yes, we provide the program Sheratoons available for children all year. These activities are in courtesy Monday to Sunday 10 am-6pm, with special programs during the holiday season.
From the middle of June until the middle of September, normally the rain is during the evening or the night.
Yes it is very safe and has been classified as a friendly city, there is a tourist policy in the center to help any visitor. We recommend you take the usual precautions whilst enjoying your visit.
Yes, laundry and dry cleaning services are offered in the hotel Monday to Saturday.
The concierge can assist you with reservations for excursions and walks.