1. Overview and purpose

Marriott Hotel Holding GmbH and its subsidiaries (defined here as “Marriott”) offer the opportunity to submit concerns and complaints in relation to the German Supply Chain Duty of Care Act (Lieferkettensorgfaltspflichtengesetz, LkSG). This mechanism is designed to enable safe, secure and confidential reporting and for information provided to be treated confidentially.

Marriott reviews the effectiveness of its complaints procedure annually and on an ad-hoc basis as necessary.

Note: This complaints procedure is not intended to be used for customer complaints not related to the LkSG (e.g., concerns related to a Marriott hotel stay); for such complaints not related to the LkSG please click here.

2. Who can submit concerns and complaints?

Marriott's complaints procedure is open to any person for complaints in connection with the LkSG regarding the business activities of Marriott or its supply chain if that person (i) is negatively impacted or (ii) wishes to share relevant information.

3. What could be subject of a concern or complaint?

A concern or complaint may be filed with respect to human rights- or environmental-related risks as well as potential violations regarding business activities of Marriott or in its supply chain. This includes, among others, risks regarding child labour, forced labour, occupational health and safety, the freedom of association, equal treatment in employment, adequate living wages, as well as risks in relation to those environmental standards included in the Minamata Convention on Mercury, the Stockholm Convention on Persistent Organic Pollutants and the Basel Convention on the Control of Transboundary Movements of Hazardous Wastes and Their Disposal.

4. How can a concern or complaint be submitted?

Concerns and complaints may be submitted at any time to the following email-inbox: sustainabilitysupplychain@marriott.com.

Complaints may be submitted anonymously. However, providing contact details may help in clarifying facts and enabling effective follow-up.

5. What happens after a concern or complaint has been submitted?

a. Responsibility

Complaints are administered by Marriott’s Global Compliance team. The Global Compliance team works with applicable subject matter specialists and Internal Audit, which is independent from the executive management team and operations team, to review the matters raised in the complaints.

All staff handling complaints are adequately trained, impartial and bound by confidentiality.

b. Acknowledgement of receipt

Marriott’s Global Compliance team will confirm receipt of the submission within five (5) business days.

c. Examination of the complaint

Marriott’s Global Compliance team will work with the applicable subject matter specialists to review the complaint and assess whether the complaint is applicable (i.e., that its subject matter falls within the scope of the LkSG) and plausible (i.e., that there are actual indications of a human rights or environmental-related risk). The Global Compliance team or applicable subject matter specialists may reach out to the complainant as part of this assessment, if needed.

If the complaint does not fall within the scope of the LkSG and/or is implausible, the Global Compliance team will inform the complainant thereof and provide a brief explanation within a reasonable period of time (i.e., usually three months).

d. Clarification of the facts

If the complaint falls within the scope of the LkSG and is plausible, the Global Compliance team will work with the applicable subject matter specialists to investigate the complaint. This may include:

• Reaching out to the complainant to clarify facts, where needed,
• Consulting internal and/or external subject matter specialists, and
• Coordinating with relevant departments.

e. Outcome and Follow-up

If no preventive or remedial actions are required, Marriott will close the complaints procedure and inform the complainant within a reasonable period of time (i.e., usually three months).

If preventive or remedial action is necessary, Marriott will take appropriate steps and may inform the complainant of the outcome. Marriott will also take the case into account for the development of preventive and/or remedial action, to the extent applicable.

6. Are there negative consequences for the person submitting a concern or complaint?

Marriott will not impose negative consequences for the person submitting a concern or complaint if made honestly and in good faith. If a complainant fears retaliation, they may contact the Global Compliance team.

Marriott has a No Retaliation policy for individuals who submit complaints honestly and in good faith. No retaliation means that individuals who report a concern in good faith cannot be subjected to any adverse employment action, including separation, demotion, suspension, or loss of benefits because of the report.