1. Overview and purpose

Marriott Hotel Holding GmbH and its subsidiaries (Marriott) offer the opportunity to submit concerns and complaints in relation to the German Supply Chain Duty of Care Act (Lieferkettensorgfaltspflichtengesetz, LkSG). This complaints system is not intended to be used for customer complaints (e.g., concerns related to a Marriott hotel stay); for such complaints not related to the LkSG please click here.

2. Who can submit concerns and complaints?

Marriott's complaints procedure is open to any person for complaints in connection with the LkSG regarding the business activities of Marriott or its supply chain if that person (i) is negatively impacted or (ii) wishes to share relevant information.

3. What could be subject of a concern or complaint?

A concern or complaint may be filed about potential or actual risks or violations regarding Marriott's or its supply chain’s business activities in relation to human rights and those environmental standards included in the Minamata Convention on Mercury, the Stockholm Convention on Persistent Organic Pollutants (POPs) and the Basel Convention on the Control of Transboundary Movements of Hazardous Wastes and Their Disposal.

4. How can a concern or complaint be submitted?

Concerns and complaints may be submitted at any time to the following email-inbox: sustainabilitysupplychain@marriott.com.

5. What happens after a concern or complaint has been submitted?

Marriott will acknowledge receipt of the submission and subsequently contact the person within a reasonable period of time about the substance of the submission as appropriate.

Only impartial and adequately trained individuals who are obligated to maintain confidentiality will handle the submissions.

6. Are there negative consequences for the person submitting a concern or complaint?

There will not be any negative consequences for the person submitting a concern or complaint if it is made in reliance on the accuracy of the underlying facts.